As a consumer, you have the legal right to withdraw from your purchase within fourteen days, without giving any reason, in accordance with European consumer legislation.
The withdrawal period expires 14 days after the day on which you have received the product.
To exercise your right of withdrawal, you must notify us in writing within 14 days of receipt by email at contact@thescentsofamsterdam.com.
You may use the model withdrawal form for this purpose or send a clear statement by email.
After notifying us of your withdrawal, the product must be returned to us within 14 days.
During the withdrawal period, you must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to assess whether you wish to keep it.
Returned items must:
If a product has been damaged due to careless handling, a reduction in value may be charged.
The costs of return shipping are the responsibility of the consumer.
After receipt of the returned product (or upon receipt of conclusive proof of return), we will refund the purchase amount within 14 days.
Refunds will be made using the same payment method as the original transaction, unless otherwise agreed.
The right of withdrawal is excluded for products:
This will always be clearly stated with the relevant product.